根据短文内容.从短文后的选项中.选出能填入空白处的最佳选项.选项中有两项为多余选项. Is the customer always right? 1. Shop

 根据短文内容，从短文后的选项中，选出能填入空白处的最佳选项，选项中有两项为多余选项。

    Is the customer always right?  1. Shopping is very much a part ofa country’s culture, and

attitudes to shopping and consumers vary from country to country just asmuch as climate or taste

in food.

Recent economichardship has given the consumers increased power in Europe because shopkeepersfight to win their share of reduced disposable（可支配的）income．Thishas meant failing prices，plenty of special offers and a re-examination ofwhat customer service really means． 2. In restaurants in the south of the USA，forexample，waiters compliment．（恭维）you on yourclothes，ask about your day，compliment you onyour wisdom of your order and then return every ten minutes to refill yourglass and make sure that everything is to your satisfaction．

Anyone who haswaited 30 minutes to be served in fl restaurant may possibly dream of suchcustomer service． 3. a fact，differentnationalities expect different types of service．As a friend ofmine once told me，"By the end of evening I had spent as muchtime talking to the waiter as to my wife．"

AChinese-American friend loves telling people about how her Chinese mother shopsfor clothes．First of all she waits until they are on sale． 4.Andlater she finds some small fault with the product and demands a furtherreduction．She never buys anything at the regular price．Couldyou imagine trying such ways in department stores in other countries?

Attitudes toservice are，of course，affected byemployers’ attitudes to their workers．As American waitersheavily depend on tips，they have to provide more service．Butis this fair? 5. Itmight not be a case of"Is the customer always right ?"but a case of”How much service is it fair to expect?"

A．Peopleoften point to America as an example of good customer service．

B．Itis a question of expectations．

C．Dowe think it is fair to ask shop assistants to work late evenings or on Sundays?

D．Thenshe asks for a discount until she gets an even better price．

E．Theanswer，it seems，depends on which country you are in．

F．Theway we shop shows the way we get along with other people．

G．However，doEuropeans really want US style service?

试题答案

【答案】

1.E

2.A

3.C

4.D

5.C

【解析】略