第三部分:阅读理解(共20小题,每小题2分,满分40分) 阅读下列短文,从每题所给的四个选项中,选出最佳选项. A lot of management trai

第三部分:阅读理解(共20小题,每小题2分,满分40分)

阅读下列短文,从每题所给的四个选项（A、B、C和D）中,选出最佳选项。

A lot of management trainingeach year for Circle K Corporation, a national chain of convenience stores.Among the topics we address in our course is the retention（保护力） of quality employees-a real challenge to managers when youconsider the pay scale（标准）in the service industry. During thesediscussions, I ask the participants（参加者）, “What hascaused you to stay long enough to become a manager?” Some time back a newmanager took the question and slowly, with her voice almost breaking, said, “Itwas a ＄19 baseball glove.”

Cynthia told the groupthat she originally took a Circle K clerk job as an interim（临时的） position while she looked for something better. On hersecond or third day behind the counter, she received a phone call from hernine-year-old son, Jessie. He needed a baseball glove for Little League. Sheexplained that as a single mother, money was very tight, and her first checkwould have to go for paying bills. Perhaps she could buy his baseball glovewith her second or third check. When Cynthia arrived for work the next morning,Patricia, the store manager, asked her to come to the small room in the back ofthe store that served as an office. Cynthia wondered if she had done somethingwrong or left some part of her job incomplete from the day before. She wasconcerned and confused.

Patricia handed her abox. “I overheard you talking to your son yesterday,” she said, “and I knowthat it is hard to explain things to kids. This is a baseball glove for Jessiebecause he may not understand how important he is, even though you have to paybills before you can buy gloves. You know we can’t pay good people like you asmuch as we would like to; but we do care, and I want you to know you areimportant to us.”

The thoughtfulness,empathy and love of this convenience store manager demonstrates vividly thatpeople remember more how much an employer cares than how much the employerpays. An important lesson for the price of a Little League baseball glove.

1．Amongmany of the problems in the service industry, what is talked about in this passage,is_______.

         A．howto ensure his employees’ high pay

         B．howto attract more customers

         C．howto look carefully after the employees

         D．howto keep the good employees from leaving

2．Althougha new manager, Cynthia would do her job well in keeping quality employeesbecause she________.

         A．hadmastered all the courses for the manager

         B．hadalready formed good relationship with the employees

         C．knowthe way how to deal with her employees

         D．hadher own personal experience

3．Thispassage shows us that to run a business well it is necessary for managers tolet their employees know________.

         A．howmuch they can get for their job.

         B．whatgood positions they can get later

         C．theyare very necessary to the business 

         D．theyare nice as well as useful

4．Thestory told in this passage tells us that employees care about___________.

         A．onlyhow large a pay they can get

         B．lovefrom the managing people rather than only money

         C．iftheir children could be properly taken care of

         D．whatposition they can be offered

试题答案

【答案】

 D

 D

 C

 B

【解析】