Our company, Eastern Energy, is here to help and provide you with personal advic

Our company, Eastern Energy, ishere to help and provide you with personal advice on any matters connected withyour bill or any other questions about your gas and electricity supply.

    Moving Home

Please give as much notice aspossible if you are moving home, but at least 48 hours required for us to makethe necessary arrangements for your gas and electricity supply. Pleasetelephone our 24-hour line at 0131 6753 219 with details of your move. In mosteases we are happy to accept your meter reading on the day you move.

Meter Reading

    Eastern Energy usesvarious types of meter ranging from the traditional dial meters to new technologydigital display meters. Always read the meter from left to right, ignoring anyred dials. If you require assistance, contact our 24-hour line at 0600 7310310.

    Energy Efficiency Line

    If you would like adviceon the efficient use of energy, please call our Energy Efficiency Line at 09957625 513. Please do not use this number for any other enquiries （询问）.

    Special Services

    Passwords -- you canchoose a password so that, whenever we visit you at home, you will know it isus. If you want more information, please ring our helpline at 0995 7290 290.

Help and Advice

    If you need help oradvice with any issues, please contact us at 0131 6440 188.

    Complaints （投诉）

    We hope you will neverhave a problem or cause to complain, but, if you do, please contact ourcomplaints handling team at PO Box 220, Stanfield, ST55 6GF or telephone us at0131 6753 270.

Supply Failure

    If you experience anyproblems with your electricity supply, please call free at 0600 7838 836, 24hours a day, 7 days a week.

1. Who is this passage most probably written to?

    A. People applying forenergy supply.

    B. People moving home.

    C. Persons in need ofhelp.

    D. Energy users ofEastern Energy.

2. If you have any complaints, what should you do?

    A. Make a call or send amail.           B. ContactHelp and Advice.

    C. Go to the companydirectly.           D. Askfor special services.

3. According to the passage, which of the following is true?

    A. You are not expectedto read your own gas or electricity meters.

    B. It is now cheaper touse gas than electricity as a form of heating.

    C. You are not chargedfor the call when you report supply failure.

D. You should inform EasternEnergy of a change of address on arrival at your new home.

试题答案

【答案】

1.D 2.A3..C

【解析】略