CBC is a famous air company which has over twenty planes carrying passengers and

CBC is a famous aircompany which has over twenty planes carrying passengers and goods, flyingalong 12 fixed lines all over the world．Its ser- vice is very good but somepassengers are still not satisfied with it and that is why in 1995 and 1997 thecompany received letters of complaints from consumers or passengers who pointedout over a dozen kinds of problems which are divided in groups in the followingtable. This division is called Category. Problems that appear when the plane isflying are Flight problems. Those about passengers’ things carried by the planeare Bag- gage problems. Customer service refers to service work whichpassengers are not satisfied with. The company provides, Refund Oversales ofseats are about the fact that more seats are sold and as a result the plane istoo crowded to be safe. Refund problems appear when passengers fail to receivethe money paid (back) to them because of what they have lost. Fares areproblems about the price of tickets. Reservations (定金) are problems that appear when passengerscould not get the tickets they have already booked．Tours are problems about thepassengers’ traveling by air or hotel problem. Advertising is what thepassengers think about advertisement on the plane. Credit problems are aboutthe use of credit cards.

CONSUMERCOMPLAINTS

RECEIVEDBY THE CBC

 category   1996    1997

(percent)  (percent)

Flightproblems……………………20.2 %  22.1%

Baggage………………………………18.3%  21.8%

Customerservice……………………13.1%   11.3%

Oversalesof seats…………………10.5%  11.8%

Refundproblems……………………10.1%  8.1%

Fares……………………………………6.4%  6.0%

Reservationsand ticketing ………5.8 %  5.6 %

Tours……………………………………3.3%  2.3%

Smoking…………………………………3.2%  2.9 %

Advertising……………………………1.2%  1.1%

Credit……………………………………1.0%  0.8%

Special passengers……………………0.9%  0.9 %

Other……………………………………6.2%  5.3%

Total Number of Complaints in1996 is 13278.

1.  About how many complaints concerning about Credit werereceived by the CBC in 1996?________.

A．133

B．240

C．230

D．1328

2. By about what percent didthe Refund problems decrease from 1996 to 1997?________.

A．8.1%

B．2%

C．20%

D．25%

3. Whichof the following statements of sayings can be inferred (推断) from the table?

a．In 1996 and in 1997, complaints about Flightproblems, Baggage, Fares and Reservations and ticketing together took more than50% of all consumer complaints received by the CBC Company.

b．The number of special passengercomplaints was unchanged from 1996 to 1997.

c．From 1996 to 1997 the number ofFlight problem complaints increased by more than 2%.

A．a only

B．b only

C-->

试题答案

答案：A;B;C