Not too long ago ,an incident that happened at Walt Disney touched me greatly．A

Not too long ago ,an incident that happened atWalt Disney touched me greatly．A guest  36     outof our Polynesian Village resort（度假胜地）at Walt Disney was asked how she   37    her visit．She told the front-desk clerk she had had a (n)     38   vacation ,but was heartbroken about    39    several rolls of Kodak color film she had not yet    40   ．At that moment she was particularly     41   over the loss of the pictures she had shot at our Polynesian Luau ,     42   this was a memory she especially treasured．

Now ,please understand that we have no writtenservice rules    43    lost photos in thepark．   44    ,the clerk at the front desk  45     Disney’s idea of caring for our    46   ．She asked the woman to leave her a couple rolls of    47    film ,promising she would take care of the rest of our show atPolynesian Luau．

Two weeks later the guest received a      48  at her home．In it were photos of all the actors of our show,   49     signed by each performer．Therewere also      50    of thepublic procession（游行队伍）and fireworks in the park ,taken by thefront-desk clerk in her own    51     afterwork．I happened to know this     52    because this guest wrote us a letter．She said that    53    in her life had she received such good service from any business．

Excellent    54    does not come from policy (政策性的)handbooks．Itcomes from people who    55     —andfrom a culture that encourages and models that attitude．

1.A．working     B．checking          C．trying             D．staying

2.A．expected         B．realized          C．paid             D．enjoyed

3.A．disappointing B．wonderful     C．uncomfortable  D．important

4.A．taking          B．dropping       C．losing             D．breaking

5.A．developed       B．taken            C．washed          D．loaded

6.A．silly    B．nervous          C．calm             D．sad

7.A．when           B．where            C．as               D．which

8.A．covering        B．finding           C．making           D．keeping

9.A．Excitedly          B．Fortunately        C．Therefore         D．Quietly

10.A．understood  B．reminded       C．trusted                D．discovered

11.A．workers      B．guests            C．managers     D．clerks

12.A．printed       B．shot              C．unused          D．recorded

13.A．film           B．card              C．camera         D．packet

14.A．frequently     B．personally        C．alone           D．actually

15.A．rules        B．pictures        C．handbooks          D．performances

16.A．case         B．work              C．time          D．position

17.A．story        B．place           C．photo           D．show

18.A．only          B．almost           C．never             D．nearly

19.A．advice       B．experience       C．quality           D．service

20.A．care         B．serve             C．like               D．know

试题答案

【答案】

1.B

2.D

3.B

4.C

5.A

6.D

7.C

8.A

9.B

10.A

11.B

12.C

13.D

14.B

15.B

16.C

17.A

18.C

19.D

20.A

【解析】略